Wedding dress Matilde

All orders are individual author's works, and therefore require time. The average waiting time for an order is 3-4 weeks from the moment of its confirmation and full payment.

All shipments are insured on their full cost at the sender's expense.

In case we need more time to fulfill the order, we will notify you not later than 5 working days after receiving the payment. If the offered time of order production is not acceptable to you, we guarantee a 100% refund to the customer.

We hope you enjoyed what you ordered! But in case you are not satisfied, please read carefully the information below:

Goods of proper quality purchased on hadassa.ua may be returned within 14 calendar days of receipt.

Refundable are only new goods from the Accessories section, which have no traces of use and have not been in operation, in condition that:

• their appearance and consumer characteristics are preserved
• there are no traces of use and dirt
• seals, labels, tags, protective films are preserved
• factory markings is saved
• integrity, good condition, preservation of all parts of original (factory) packing were respected.

The following are NOT subject TO RETURN or exchange:

Goods of proper quality which were made to your individual order and to your personal measurements (sizes), as this product is not a unit of consumer goods and cannot be used by anyone else.

• Unpaid orders are automatically canceled after 5 days.
• You are able to earn a full refund, except for bank or payment system fees, if you cancel the order within 24 hours after payment.
• You are able to return 80% of the order value + delivery costs, except for bank or payment system fees, in case of order cancellation within 2472 hours after payment.
• You are able to return 50% of the order value + delivery costs, except for bank or payment system fees, in case of order cancellation within 72120 hours after payment.
• If you cancel the order more than 120 hours after payment, you are able to earn back the cost of delivery.
• Once your order is shipped, it cannot be canceled.

At the moment, we do not offer a product exchange service, as all products are made to your individual order. We do not keep ready-made goods that can be sent to you as an exchange.