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Frequently asked Questions

How to pay?

On the checkout page, you will be asked to pay with a bank card. We accept all Visa and Master cards.

How can I cancel or get a refund for my order?

Read the Legal information section, if your wish is consistent with our Exchange and Return policy, contact us:

What if I got a dress, and his measurements do not correspond to what I indicated during the ordering process?

This is out of the question! Each dress undergoes more than 10 checks at all stages of production and, before shipment, it undergoes a control check for compliance with all the parameters you specified with mandatory video fixation. If you wish, you can request a video prior to sending your order to you.

What should I do if I find an error in the specified measurements after the order has been paid and confirmed?

Contact us as soon as possible and we will try our best to fix it.

I am worried that there may be an error in the measurements I indicated and I did not notice it.

What should I do?

After we receive your order, it will be carefully checked by a specialist and if we have additional questions or doubts about the correctness of the specified measurements, the manager will contact you for clarification.

Can I pick up my order from the nearest Hadassa Retailer?

Yes, we can send your order to the store you specified from those presented on our website in the Hadassa Retailers section. Please note that if after receiving the order you will have additional wishes or changes, you can do this only on the terms and at the prices of the store you applied to.

Can I pay for my order at the nearest Hadassah Retailer?

If you place an order on you have to pay in full on the checkout page.

I don't like the dress I received. What should I do?

We make every effort to ensure that the dress you ordered meets your expectations. In order for you not to be disappointed in your order, our manager will accompany your order and is always ready to help you with all the wishes and additions to your order. If you have any special wishes or expectations, please do not hesitate and describe them in as much detail as possible when placing your order. Rest assured, we will do our best to ensure that you get the dress of your dreams!

Can I return the dress if I don’t like it?

We make every effort to ensure that the dress you ordered meets all your expectations. But it is important to pay attention to the fact that the dress you ordered is an individually made product for you and cannot be used by anyone else, and therefore cannot be returned or exchanged. It is also said about it Here >>

How much will it cost to ship my order?

Delivery price depends on the destination. You can find out the exact cost on the checkout page before going to the Payment section. We are constantly working to make the delivery of orders as comfortable and fast as possible. Today, we even offer free shipping to a number of countries and are constantly trying to expand the geography of this offer.

How to measure yourself correctly?

For detailed instructions, see Here >>

Do you recommend that a person who does not have the appropriate education take measurements from me?

We recommend contacting any sewing studio in your city for a specialist to take measurements from you. This is a fairly quick and easy procedure for a specialist.

I want to order a dress, but my figure has features that I cannot specify in the order form. What should I do?

Contact us, describing in detail about the features and your wishes, we can send you a more detailed form for taking measurements, taking into account all the features of the figure. With this form, you can contact any sewing studio in your city and they will help you take all the necessary measurements and fill it out.

I want to order a dress, but one or more of the order fields lack the ability to specify my parameters. What should I do?


Contact us, describing in detail about the difficulties you encountered when placing an order and we will try to solve it as soon as possible.

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